At Uptown Asia, customer satisfaction is our priority. We strive to provide excellent service and delicious food. However, we understand that sometimes cancellations and refunds may be necessary. Please review our policy below.

1. Order Cancellation

1.1. Cancellation Before Preparation

• You may cancel your order if it has not yet been prepared by our kitchen. Please contact us immediately at +91 9962915580 or via email at uptownasiamarinamall@gmail.com with your order details.
• How to Cancel: To request a cancellation, please provide your order number and contact information. Our team will assist you with the process.

1.2. Cancellation After Preparation

• Once your order has been prepared, we may not accept cancellations. This is because we begin preparing food shortly after receiving an order to ensure timely delivery.
• If you still wish to cancel after preparation, please contact us, and we will evaluate the situation on a case-by-case basis.

2. Refund Policy

2.1. Eligibility for Refunds

We offer refunds under the following circumstances:

• Incorrect Order: If you receive the wrong items, please notify us immediately, and we will correct the order or provide a refund.
• Quality Issues: If there is a problem with the quality of the food, such as undercooked items or spoilage, please reach out to us within [45 minutes] of receiving your order to request a refund or replacement.
• Order Not Received: If your order was not delivered and it was confirmed by our system, we will investigate and provide a refund or offer redelivery at no extra cost.

2.2. Non-Refundable Items

We do not provide refunds for:

• Customer Mistakes: Incorrect selection of items or quantities on your part.
• Late Cancellations: Orders that have already been prepared or dispatched.
• Personal Preferences: Taste preferences or dislikes are not eligible for refunds unless there is an issue with quality.

2.3. Refund Process

Once your refund is approved, we will initiate it via the original payment method. Depending on your payment provider, refunds may take [5-10 business days] to process.

3. How to Request a Refund

To request a refund, please contact us at +91 9962915580 or via email at uptownasiamarinamall@gmail.com  with your order number, delivery address, and a brief description of the issue.