At UPTOWN ASIA, we are committed to delivering your food promptly and ensuring it arrives hot and fresh. Below is our Delivery Policy, which outlines our delivery services and practices.

1. Delivery Area

• We deliver to specific geographic areas around our restaurant location. Please enter your delivery address at checkout to verify if we serve your area.
• If your address falls outside of our delivery zone, we may not be able to fulfill your order.

2. Delivery Time

• Estimated Delivery Time: Our typical delivery time is between [30-60 minutes], depending on the distance from our restaurant, the time of day, and the volume of orders.
• Peak Hours: During peak times (e.g., lunch and dinner hours), delivery may take longer. We strive to keep you informed of any delays.
• Tracking Your Order: You will receive an estimated delivery time when you place your order. If there are significant delays, our team will contact you.

3. Delivery Fees

• Delivery fees vary based on your location and order total. The applicable fee will be shown at checkout before you confirm your order.
• We may offer free delivery for orders above a certain amount or during promotional periods. Please check our website for current offers.

4. Delivery Conditions

• Contactless Delivery: We offer contactless delivery for your safety and convenience. If you prefer this option, please indicate so when placing your order.
• Delivery Attempts: Our drivers will make every effort to deliver your food. If we are unable to deliver (e.g., incorrect address, no answer at the door), we will contact you. If we cannot reach you after [X minutes], the order will be returned to the restaurant, and no refund will be issued.
• Driver Instructions: If you have specific delivery instructions (e.g., buzzer code, specific door), please provide them at checkout.

5. Pickup Option

• If you prefer to pick up your order, you can choose our “Pickup” option during checkout. You will receive a confirmation email or SMS with the pickup time.
• Please ensure you arrive on time to collect your order. Late pickups may affect the quality of the food, and we cannot be held responsible for this.

6. Issues with Delivery

6.1. Missing or Incorrect Items

If an item is missing or incorrect in your order, please contact us within [X hours] of receiving your delivery. We will either redeliver the missing items or issue a refund.

6.2. Delayed Delivery

While we strive to meet the estimated delivery time, delays can occur due to factors outside our control (e.g., traffic, weather). We are not responsible for delays but will work to keep you informed.

7. Third-Party Delivery Services

In some cases, we may use third-party delivery services to fulfill orders. Please note that delivery times and conditions may vary when using these services, and we encourage you to review their terms and conditions for more information.

8. Contact Us

If you have any questions or concerns about your delivery, please contact us at:

Email: uptownasiamarinamall@gmail.com
Phone: +91 9962915580
Address: UPTOWN ASIA (Multi cuisine), The Marina Mall, 2nd floor Food Court, Egatur, OMR Chennai – 603103